Marcin Kreglicki


About Marcin Kreglicki

Marcin is a business improvement specialist with a passion for helping businesses be more effective. He advocates the application of evidence-based approaches to change and giving leaders an understanding of business excellence concepts relevant to their company. In support of his professional work, he is currently carrying out research on the barriers to holistic thinking in business decision-making.

Chaos, Compliance and Excellence

If your journey requires unlearning something along the way, then either you have taken a wrong turn, or your map is wrong. In this article I examine three models of the relationship between the Business Excellence and “Command and Control” management paradigms.   1. Business Excellence as an extension When I first heard about Business […]

Compliance culture seen as one alternative path

Net Promoter Score (NPS)

One Number You Need To Forget

How accurate does a fortune-teller need to be to lure us into the belief that they have genuine abilities? If we want to believe, and hear what we’d like to hear, not much at all. A quantitative performance indicator should accurately reflect changes in business performance over time. Net Promoter Score (NPS) was devised over a decade ago and remains popular despite serious flaws.


Lean and Six Sigma

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The Science of Improvement

Business Improvement is a collection of disciplined change methodologies, which help in gaining a sufficient understanding of a situation to assure, with an adequate degree of confidence, that a change will result in the expected level of benefits. This page aims to demystify improvement and examines the distinction between what is and is not “business improvement”.

Define Understand Improve

System of Profound Knowledge

Deming’s System of Profound Knowledge

Dr Deming was an American statistician and management consultant, remembered for his contribution to the success of post-war Japan. Perhaps the most important idea he taught was not a tool or a prescription but a different way to think about business, or as he wrote, “a map of theory by which to understand the organizations that we work in”, which Deming called the System of Profound Knowledge.


Business Excellence

Business excellence is a foundation for competitive advantage, continuous improvement and sustainable change. More specifically, it is “a holistic paradigm of knowledge and practices, aimed at the sustainable improvement of business outcomes by integrating rather than compromising between the interdependent interests of customers, employees and the business.”

Business Excellence: Customers, Employees & Business