Holistic Thinking


Deming’s System of Profound Knowledge

Dr Deming was an American statistician and management consultant, remembered for his contribution to the success of post-war Japan. Perhaps the most important idea he taught was not a tool or a prescription but a different way to think about business, or as he wrote, “a map of theory by which to understand the organizations that we work in”, which Deming called the System of Profound Knowledge.

System of Profound Knowledge

Business Excellence

Business excellence is a foundation for competitive advantage, continuous improvement and sustainable change. More specifically, it is “a holistic paradigm of knowledge and practices, aimed at the sustainable improvement of business outcomes by integrating rather than compromising between the interdependent interests of customers, employees and the business.”

Business Excellence: Customers, Employees & Business