This article takes a critical look at the idea of formalising Business Excellence, a counter-example from industry, and concludes that rather than waiting for yet another framework, many managers are already in a position to take positive action.
Dr Deming was an American statistician and management consultant, remembered for his contribution to the success of post-war Japan. Perhaps the most important idea he taught was not a tool or a prescription but a different way to think about business, or as he wrote, “a map of theory by which to understand the organizations that we work in”, which Deming called the System of Profound Knowledge.
