Performance Management

One Number You Need To Forget

How accurate does a fortune-teller need to be to lure us into the belief that they have genuine abilities? If we want to believe, and hear what we’d like to hear, not much at all. A quantitative performance indicator should accurately reflect changes in business performance over time. Net Promoter Score (NPS) was devised over a decade ago and remains popular despite serious flaws.

Net Promoter Score (NPS)


Whether it is addressing urgent needs or preparing for the future, we can help you to change your business for the better.   Business Improvement ✓ While we encourage businesses to develop internal capabilities, sometimes you need extra help to address current needs. We provide hands-on assistance in the areas of: Improvement Projects and Problem […]